About:
Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded individual to lead our team as an Assistant General Manager to our General Manager and Owner. This is a role for someone with a management and Operations background who understands hard work, how to deliver and train others to provide top customer service and ensure a great environment for the dogs in our care. YOU MUST LOVE DOGS! - and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus!
Team Management
- Assist in creating staff schedules and helps monitor daily schedules
- Maintains optimum staffing and development with all employees
- Leads by example by coaching all on contributing to a positive team-oriented culture.
- Delivers written performance reviews and gives employees positive acknowledgement when due!
- Help coach the staff on our Dogtopia-isms
Clean and Safe Environment
- Ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty gritty complete
- Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia’s safety and cleaning standards.
- Inventory management of cleaning, dog and First Aid supplies.
- Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues.
Financial and Administrative
- Utilizes training opportunities for the team such as dog injuries, billing issues, or customer complaints
- Actively communicates team developmental needs and issues to management to ensure growth
- Develops team in up-selling and using dog Evaluations to grow revenue.
- Communicates any concerns or needs to franchise owner proactively and partnering after attempting to resolve issues.
- Works with team to assure our Quality of Care sets the standards for dog care.
Customer Service and Presentation
- Maintains a neat and organized Front Desk team and area at all times. This includes holding the team to professional, clean dress standards.
- Sets the example for the team on the 3 S’s (Smile, Story and Satisfaction) and holds accountable to internal and external customer service standards.
- Keeps the team members engaged in their duties.
- Strives for high customer review ratings!
- ENJOY your team! GROW your team! And PLAY to your fullest potential
Responsibilities/Duties:
- Supervise and monitor dogs in a daycare setting
- Provide basic care such as feeding, watering, and walking dogs
- Ensure the safety and well-being of all dogs in the facility
- Engage in playtime and activities with the dogs
- Maintain a clean and organized daycare environment
- Assist with bathing and grooming as needed
- Creates staffing schedule and monitors daily schedules
- Maintains optimum staffing and development with all employees
- Leads by example by coaching all on contributing to a positive team-oriented culture.
- Delivers written performance reviews and give employees positive acknowledgement when due!
Experience:
- Previous experience in a veterinary clinic or animal care facility is preferred
- Strong people and customer service experience
- Scheduling/Time Management
- Strong customer service skills to interact with pet owners
- Ability to handle heavy lifting when necessary
- Knowledge of animal restraint techniques
- Familiarity with pet grooming practices is a plus
- Experience in animal handling and care
- Basic understanding of dog training principles
Please take a moment, and watch this short video to learn more about the brand:
https://www.youtube.com/watch?v=9FONo1u85eY
Learn more about Dogtopia of Four Seasons at:
https://www.dogtopia.com/missouri-fourseasons-chesterfield/
This position offers the opportunity to work closely with dogs in a fun and rewarding environment. If you are dedicated to providing top-notch care for furry friends, we would love to hear from you.
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
- On-the-job training
- Opportunities for advancement
- Paid time off
- Professional development assistance
- Referral program
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Supplemental Pay:
- Attendance bonus
- Bonus opportunities
- Performance bonus
Work Days:
- Holidays
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Chesterfield, MO 63017 (Required)
Ability to Relocate:
- Chesterfield, MO 63017: Relocate before starting work (Required)
Work Location: In person
